ACT Riderinfo

Aides, Attendants, Companions

  • Aides or Attendants: individuals who assist ADA-eligible passengers do not pay a fare. They must board at the same location as the passenger. Passengers must specify at the time of booking that assistance will be accompanying them.
  • Companions: One companion or child may travel with a passenger at full fare. Additional companions may ride at full fare on a space-available basis. Passengers must inform ACT about companions at the time of booking.
  • Children: Children, 40 lbs. and under, must ride in an approved infant car seat supplied by the passenger. Passengers who do not have a car seat may request one from ACT for the trip in advance.

Contact Runabout

If you have any questions, concerns, or complaints, please visit our Contact Runabout page to submit them.

1 Transit Way
Pontoon Beach, IL 62040

Or, by phone at (618) 931-7433, Option 1.

For those who are speech-disabled or hearing impaired, dial 711 to be automatically connected to a Telecommunication Relay Service (TRS) assistant.

Or, via email at

Driver Help

  • Upon request, drivers will assist passengers in and out of the bus.
  • Drivers are not permitted to go inside a passenger’s home or a business.
  • Passengers must notify a dispatcher if special help is needed.
  • Drivers will not assist a passenger in a wheelchair up or down more than two steps at any location.
  • Any other reasonable accommodations can be made upon request. Please contact us at (618) 931-7433 or

Free Rides on MCT Fixed-Route Buses

Tired of making reservations in advance? Try the MCT fixed-route buses. MCT Paratransit registered passengers are eligible for a free ride on MCT’s expansive fixed route bus system throughout Madison County. All buses are lift-equipped and wheelchair accessible. For details about the Free Ride program, call 618-797-INFO (4636) or visit

Hours of Operation

ADA Hours
ADA-eligible passengers may travel during the same hours and days of operation as the MCT fixed route. Call (618) 931-7433, Option 1 for details.

Non-ADA Hours

Days of Week

– Friday



1st Pick-Up

6:00 a.m.

6:00 a.m.


Last Drop-off

7:00 p.m.

6:00 p.m.



Visitors to Madison County, with a disability that prevents them from traveling on the fixed-route buses, qualify for paratransit services. If you believe you qualify, please call (618) 931-7433, Option 1 to make arrangements.

The owner of this website has made a commitment to accessibility and inclusion, please report any problems that you encounter using the contact form on this website. This site uses the WP ADA Compliance Check plugin to enhance accessibility.